Kendall Gow is the Deputy Director of Human Resources for the City of Altamonte Springs, where they lead innovative initiatives that blend cutting-edge technology with human-centered strategies to elevate workplace efficiency and engagement.

With nearly a decade of HR experience, Kendall has been at the forefront of implementing artificial intelligence to enhance strategic decision-making, streamline processes, and empower employees through AI-driven tools like customized agents and chatbots. Kendall was part of the inaugural SHRM AI + HI Specialty credential program and is among the first in the country to be certified in this groundbreaking area.

Passionate about the intersection of technology and humanity, Kendall has hosted training sessions, developed AI governance policies, and spearheaded citywide innovation projects, including the creation of Herman Resources, an AI-powered HR specialist. Kendall is a skilled presenter, known for their engaging style and ability to demystify complex topics, making them accessible and actionable for all audiences.

Outside of work, Kendall enjoys traveling, writing, and exploring innovative ideas that shape the future of work and community development.

Photo: Alexandre Fagundes De Fagundes | Dreamstime.com