ittsburgh’s newly appointed CIO, Sylvia Harris, has outlined plans to modernise ageing technology, expand the use of artificial intelligence and improve digital services, while addressing longstanding infrastructure and cybersecurity challenges.
Harris, who has worked for the City of Pittsburgh for 18 years, has been appointed Director of Innovation & Performance and Chief Information Officer by Corey O’Connor, Mayor of Pittsburgh, after serving in an acting capacity.
“My first priority is strengthening the fundamentals–ensuring our systems are reliable, secure, and resilient,” Harris told Cities Today. “Residents expect government services to work every time, and that requires disciplined investment in infrastructure, cybersecurity, and operational excellence.”
Among the city’s biggest challenges are ageing IT systems, fragmented departmental processes and the need for consistent investment in modernisation.
Harris wants to upgrade legacy platforms, improve data quality and expand cloud-ready systems that allow departments to work together more effectively. A key ambition is to establish a unified digital gateway through which residents and businesses can access municipal services.
This would simplify everyday interactions, including applying for permits, reporting problems and accessing information, with an emphasis on intuitive, mobile-friendly services.
AI opportunities
Harris also sees opportunities for AI to reduce administrative workloads and improve service delivery, although the city is taking a measured approach to adoption.
“AI has real potential to improve how Pittsburgh operates, but we’re approaching it with intention and responsibility,” she said. “Our focus is on practical applications and use cases that help staff do their jobs more efficiently and improve the resident experience.”
Potential internal applications include document drafting, data analysis, customer service triage and automating repetitive tasks, freeing employees to concentrate on more complex work.
For residents, Pittsburgh is considering smarter 311 service request routing, more intuitive digital forms and real-time information. The city is also exploring AI for infrastructure monitoring, public safety analytics and operational forecasting.
Harris said any deployment must be secure, equitable and transparent, with privacy and public trust central to decisions about where the technology is used.
Cybersecurity foundations
Harris brings more than 30 years of IT and leadership experience to the position. Since joining Pittsburgh in 2008, she has held several senior technology roles, including Chief Information Security Officer and Deputy Director of Operations.
Her achievements include establishing the city’s cybersecurity programme, implementing a disaster recovery solution and creating an incident response and training team.
That background has shaped her approach to leadership, with security considerations influencing everything from vendor selection and system design to staff training.
“We’re strengthening our cyber hygiene, expanding training, and improving incident response capabilities,” she said. “But just as important, we’re building a culture where cybersecurity is everyone’s responsibility–from leadership to frontline staff.”
Alongside the technical changes, Harris is prioritising professional development and closer collaboration between departments, recognising that successful modernisation depends as much on employees as technology.
Her longer-term ambition is to bring Pittsburgh’s disparate systems and services together into a more coherent digital environment.
“In two to three years, I want Pittsburgh to have a unified digital ecosystem that is secure, modern, and easy for residents to navigate,” she said.
Image: City of Pittsburgh
https://city-innovation.net/wp-content/uploads/2026/10/Sylvia-Harris-Pittsburgh.jpg10661556Folkert Leffringhttps://city-innovation.net/wp-content/uploads/2025/10/CINtag@4x-w-CTI-copy-1030x286.webpFolkert Leffring2026-10-10 17:49:012026-10-21 17:49:09Pittsburgh’s new CIO targets AI and digital modernisation
The single greatest bottleneck to public innovation isn’t funding. It’s procurement.
Government systems built to minimize risk are now actively preventing us from solving society’s most urgent problems. From AI and environmental adaptation to transportation equity and waste-to-energy conversion, our public needs have outpaced the purchasing tools designed to meet them.
The Request for Proposal (RFP) — the dominant mechanism for procuring public services — is no longer sufficient. It’s time for a new procurement standard: pilot-based open innovation challenges.
Why the traditional RFP model is failing
The RFP model works well for clearly defined, commodity purchases. But most of today’s civic problems — especially those involving emerging technology — are not predefined or simple.
Here’s why RFPs are no longer enough:
Rigid scoping: RFPs require governments to pre-specify solutions, which locks out early-stage innovation and limits creativity.
Lagging timelines: Procurement cycles typically stretch from 18 to 24 months. By then, the problem has evolved — and the proposed solution may already be outdated.
Exclusionary processes: Compliance-heavy bids favor incumbents. Startups, mission-driven enterprises, and small businesses are often left out.
Leigh-Ann Buchanan, President & CEO of the Miami-Dade Innovation Authority
RFP’s narrowly defined, inflexible parameters, and limited product scoping are often ineffective in procuring innovative solutions. This is because the rate of technological advancement and investment in innovation research and development in the private sector often outpaces local government’s internal resources. The result is a substantial gap in the government’s capacity and breadth of awareness to sufficiently define the best end state solution as required by the RFP process.
What’s more, the disclosure of detailed or hyper specific requirements for technology solutions sought may, in some cases, exploit vulnerabilities designed to protect sensitive public data and increase cybersecurity risks.
The result is a system where:
Less than 5% of public procurement dollars reach small enterprises or emerging firms.
Over 18% of startups fail because they can’t navigate bureaucratic procurement.
U.S. governments miss out on $100B+ annually in unrealized savings by not deploying innovative solutions more quickly.
Miami-Dade: a case study in practice
As we’ve learned at MDIA — through our Public Innovation Challenge program — pilot-based open innovation is a tool for efficacy, efficiency, and better outcomes. When done right, it delivers rigor without rigidity.
In less than two years, MDIA has validated this model in practice. Specifically, it has:
Launched five (5) Public Innovation Challenges in partnership with public agencies representing $95BN+ in annual economic activity.
Sourced more than 443 unique and innovative technology based solutions by attracting startup companies, hailing from 40 different countries and 19 different states.
Recruited a prospective vendor network of applicant companies that boasts a cumulative economic impact of $6.5 billion in revenue, $2 billion fundraised, and over 44,000 employees.
Refined existing procurement processes in less than 90 days to fast track pilot demonstration by improving interdepartmental coordination and developing form pilot vendor agreements.
Leading 14 high-value technology pilots in sectors from aviation to seaport logistics to waste management.
Reduced procurement cycle time to pilot by over 67%, from an average of 18 months to 6 months or less
A better procurement model: pilot-based open innovation challenges
Challenge-based procurement flips the equation: it starts with problems, not products. Governments articulate a pressing challenge and invite the private sector — especially startups and nontraditional vendors — to propose and pilot new approaches.
This model enables:
Faster procurement through pilot-first pathways
Broader vendor participation, especially from local, small, and tech-enabled firms
Real-world validation, as agencies test solutions before making long-term commitments
Substance over form yields measurable outcomes
Most RFP processes require an evaluation committee to review proposals based on predefined criteria, which may include qualifications, experience, methodology, and understanding of the project. Pilot-based open innovation challenges are similarly competitive and equally robust.
Notably, under MDIA’s Public Innovation Challenge program, before a company is selected to receive a pilot or product demonstration opportunity, it must undergo a rigorous due diligence evaluation, which includes at least five stages:
Compliance Screening: initial screening of company applicant pool
Substantive Review: review of solutions by selection panel composed of County department, subject matter experts, investors and other stakeholders
Finalist Qualification: selection of 10 -15 finalist companies
Interview: due diligence interviews of at least 90 minutes per company
Evaluation: independent due diligence and evaluation of top 10 companies, including supplemental submission of proposed product demonstration pilot plan
The evaluation criteria includes: innovation/ originality, existing traction or market fit, product differentiation, pilot feasibility and readiness, technical capabilities and unique challenge needs. MDIA also identifies selection panel members based on their expertise, impartiality, and familiarity with the problem. Indeed MDIA’s due diligence process is often more rigorous than a traditional municipal RFP selection practice.
A new policy framework for challenge-based procurement
To scale this model, we propose a replicable innovation policy framework that cities, counties, and states can adopt through amendments to existing procurement procedures that incorporate several key elements.
A public agency operating under the appropriate delegated authority may enter into a noncompetitive contract award that arises from an open innovation challenge process that meets the following standard:
Itpublicly solicits and sources solutions to defined problem, need, or priority pursuant to an open innovation challenge, which may be facilitated by the agency or an external vendor.
The challenge selection process includes the following key selection activities: (i) publicly advertised solicitation, (ii) external due diligence evaluation, which may include subject matter experts and a technical feasibility assessment, and (iii) panel interview of finalists.
The open innovation challenge process results in the selection of one or more companies for a pilot opportunity.
It conducts a pilot test or product demonstration in accordance with existing pilot regulations, which may include retaining data ownership and expenses borne by the vendor company.
It sufficiently evaluates and documents the pilot proof-of-value of the solution to address an agency need or priority such that the public agency or department desires to procure the solution.
This policy maintains competitive integrity while reducing duplicative processes, saving time, and improving vendor diversity. It also formalizes an uninterrupted contract pathway for open innovation challenge derived solutions. This improves both the efficacy and efficiency of the procurement processes ability to meet the needs of small business, while retaining the integrity, transparency, and fairness that competitive solicitations provide.
Comparative landscape: how cities are approaching open innovation challenges
In many jurisdictions, pilots are not sourced through a competitive process. In others, where challenge based procurement is a nascent practice, successful companies must still undergo two competitive selection processes; first to win the opportunity to pilot, and second, after demonstrating proof of value to secure a contract award. This procedure is overly complex, creates an unnecessary and undue burden on small business vendors, and further increases procurement administrative costs and timelines.
Cities and states are experimenting — but the landscape remains fragmented. Here’s how current efforts stack up:
To date, none of these jurisdictions have yet adopted a codified post-pilot contracting policy — a critical missing link that the proposed framework resolves. As a fix, many municipalities use ad hoc sole source procurement awards, which draw objections as being susceptible to special interests and undermine competitiveness.
What’s at stake: innovation lost to lag
We cannot afford to let outdated procurement structures block innovation. Consider:
94% of large government IT projects procured through traditional models fail to meet their cost or schedule goals.
70%+ of civic tech solutions originate in startups or small businesses, but procurement delays, which rarely dip below 18–24 months, effectively squeeze profitability margins and limit their ability to fully contribute to the local economy.
Every extra month of procurement delay in transit, housing, or energy projects translates to real-world impacts — longer commutes, higher emissions, and missed climate targets.
These aren’t just inefficiencies. They are lost opportunities to make government work better for everyone and, more importantly, to improve quality of life in our communities.
Why this model works
Challenge-based procurement aligns with the speed and flexibility needed for public innovation. It:
Reduces procurement cycle time, which in Miami-Dade County, MDIA has helped drive a 67% or more reduction in time to pilot
De-risks spending by validating solutions through pilots
Expands access for startups, small businesses, and underrepresented vendors, particularly in cities with Purpose Driven Procurement mandates to adopt operating procedures that create greater economic opportunities for and prioritize small businesses participation.
Drives economic growth by creating new pathways into public markets
It also supports broader public goals — equity, sustainability, resilience — by enabling more agile, transparent, and inclusive procurement.
Avoid gatekeeping policy innovation to fast track public innovation
Challenge-based procurement is not a pilot idea. It’s a policy solution — and a national imperative. We believe that cities that adopt this framework will not only solve problems faster, they will build public trust, catalyze economic mobility, and shape a more responsive public sector. Cities benefit when impactful models scale, instead of remaining siloed locally.
However, we recognize that the standardization en mass of the policy proposed here requires a intentional adaptation. That’s why we’re eager to partner with other governments across the country to share best practices of what works and replicate what’s needed. Together, we can build a better procurement pathway for public innovation.
This article was originally published by the MDIA on 15 May 2025.
https://city-innovation.net/wp-content/uploads/2026/01/mdia-scaled-e1769180840889.jpg12932560Folkert Leffringhttps://city-innovation.net/wp-content/uploads/2025/10/CINtag@4x-w-CTI-copy-1030x286.webpFolkert Leffring2026-01-23 15:08:242026-01-24 15:33:13It’s time to reimagine the RFP
Ukraine has launched its first GovTech Lab open call, inviting start-ups and innovators worldwide to co-develop digital solutions with government institutions.
The initiative, led by the Global Government Technology Centre (GGTC) in Kyiv together with the Ministry of Digital Transformation, the World Economic Forum, and Switzerland’s EGAP programme, is designed to strengthen the country’s resilience since Russia’s invasion in 2022, and accelerate its recovery post-war.
The call runs until 28 October 2025, with proposals sought in three areas: urban planning, legal advice for citizens, and tourism management. Nine teams will be selected and announced in November, with each receiving up to €150,000 in funding and direct access to decision-makers.
Kateryna Frolova, Head of Innovation Gateway at GGTC Kyiv (c) GGTC Kyiv
“We wanted challenges that align with national priorities and respond to pressing needs,” Kateryna Frolova, Head of Innovation Gateway at GGTC Kyiv, told Cities Today. She explained that feasibility, innovation potential, and scalability guided the selection, which was validated by an advisory board of government and community representatives.
Building solutions that scale
The first challenge asks how technology can make architectural and construction decisions faster and more transparent. The second focuses on digital assistants capable of providing routine legal advice, while ensuring more complex cases can still be escalated to lawyers. The third seeks a tourism management system that uses data to improve revenues, guarantee fair competition, and widen access to services.
Beyond funding, the Lab offers structural support. Start-ups will take part in an Innovation Bootcamp led by domain experts and policymakers, gain mentorship from experienced GovTech practitioners, and receive guidance on procurement, standards, and data governance.
Frolova stressed that the programme is designed to help innovators overcome barriers to adoption. “Start-ups will receive more than just pilot funding,” she said. “On top of that, they will benefit from international visibility through the GGTC Kyiv and World Economic Forum networks, opening doors for cross-border replication. Finally, there will be structured opportunities to connect with donors, investors, and European institutions that can finance scaling beyond the pilot stage.”
Impact will be measured not simply by pilots delivered, but by whether solutions are taken up by government agencies and embedded into practice.
Frolova underlined this focus: “The true value lies not just in testing ideas, but in institutionalising successful pilots so that they lead to lasting improvements for citizens and governance.”
She added that the initiative also seeks to instil a culture of open innovation in the public sector, a cultural shift that may take years to fully observe but is seen as vital to long-term transformation.
A testbed for global innovators
The Lab is open to international start-ups, which will be supported in navigating Ukraine’s regulatory environment, connecting with government agencies, and receiving feedback from real users. Ukraine’s rapid digital reforms and strong political will create fewer barriers and faster feedback loops than many European markets.
“Ukraine offers something unique compared to other European contexts,” said Frolova. “This creates an unparalleled opportunity to prove impact in a complex, real-world environment–and to scale those solutions both within Ukrainian institutions and across Europe.”
Russia’s invasion has left Ukraine facing immense challenges in governance, infrastructure, and public services. By positioning government institutions as active partners in innovation, the GovTech Lab aims to turn these pressures into an opportunity to rebuild smarter and more transparently. The programme is framed not just as a response to wartime needs, but as a foundation for long-term resilience.