Tag Archive for: smart cities

Inside Coral Gables’ approach to AI adoption

Coral Gables has spent more than a decade integrating artificial intelligence into its infrastructure, public services and internal operations, but its approach began with a practical concern rather than a desire to become a smart city.

Located in a hurricane-prone part of Florida, the city initially used intelligent systems to improve the resilience of its communications networks. It has since expanded AI into cybersecurity, public safety, traffic management, customer service and a citywide digital twin.

Raimundo Rodulfo, Director of Innovation and Technology and Chief Innovation Officer for Coral Gables, tells Cities Today that his previous engineering career helped inform the city’s early adoption.

“AI is not new in engineering,” he says. “I’ve been using it for over 30 years in my career.”

After joining the city in 2004, Rodulfo helped develop a communications network with four layers of redundancy, encompassing fibre-optic, wireless, cellular and satellite systems. Automated failovers were introduced to protect emergency communications and services during hurricanes, power failures and other incidents.

Raimundo Rodulfo, Director of Innovation and Technology and Chief Innovation Officer, Coral Gables

“That was our priority before we talked about smart cities and AI,” Rodulfo says. “We were talking about resiliency. We were talking about sustainability and business continuity of critical services.”

From resilience to public safety

The city subsequently introduced AI-powered behavioural analytics to strengthen its cyber defences before beginning to install thousands of connected sensors in 2014. Computer vision technology was used to classify vehicles, objects and pedestrians, with the resulting information feeding into Coral Gables’ Community Intelligence Centre.

One early demonstration came during a downtown event attended by around 50,000 people in 2015. After a couple reported their six-year-old child missing, police contacted the centre and an engineer located the child within two minutes using AI-supported image analysis.

“We used AI morphological analytics and automation to find a missing child in just two minutes,” he explains. “After that, we had other missing children at different events. We have even found some dogs with the AI system.”

Coral Gables continued to expand its connected infrastructure through smart lighting, poles and interactive kiosks. An urban analytics platform was introduced in 2016-17 to process millions of data points, while subsequent projects included public-facing chatbots, enterprise AI agents and an internally developed digital twin.

“The journey started very humbly in 2012-13 with network adoption,” Rodulfo says. “Today, we have a lot of solutions that are frontier AI-type solutions, and we use the frontier models from OpenAI, Gemini, Anthropic and others to incorporate that into our smart city lab.”

The city now has more than 30 AI initiatives being considered or implemented through its Centre of Excellence. These range from automating administrative processes to using video language models to identify crashes, graffiti or abandoned packages across its camera network.

“If we have a crash in any of our thousands of cameras, the AI agents automatically tell us that there was a crash,” he adds. “If somebody is painting graffiti in any of the cameras that we have in public areas and parks, we are going to get an automatic alert.”

Choosing high-impact AI projects

Technology projects are assessed according to their strategic relevance rather than adopted simply because a new capability has become available.

“Our mission is to provide excellent services to our community,” he says. “It’s quality of life that never changes. Different technologies are just tools. We are in the quality-of-life business, the customer-service business and the economic-growth business.”

Each initiative is rated according to its risk, implementation effort and potential return on investment. Projects offering high value with relatively little effort can be prioritised as quick wins, while more complicated proposals are considered by a steering committee involving the city manager’s office and leaders from across the organisation.

“We are talking about mitigating risks, managing risks and looking for high-ROI, high-impact AI use cases,” Rodulfo explains. “There are things that require too much effort but low ROI. Maybe we don’t do those, or we do them later.”

The governance structure is supported by the NIST AI Risk Management Framework, alongside separate frameworks covering cybersecurity and wider risk management. Coral Gables has also introduced acceptable-use policies, departmental AI liaisons and training for elected officials, senior managers and employees.

AI education extends beyond the municipal workforce. The city works with businesses, schools and universities, while its smart city research laboratory has hosted more than 200 interns, ranging from high-school students to postdoctoral fellows.

Improving services through connected data

Several tools are also changing how residents interact with the authority. AI agents can answer telephone enquiries, provide information and transfer callers to the appropriate employee. Chatbots can create service requests and route them directly to the relevant department.

“You can call a number and AI is going to help you get the service and information that you need and transfer you to the right person with a conversation in plain language,” he says. “You get a lot of automation that helps with customer service and user experience.”

The same infrastructure has produced benefits across several departments. Rodulfo says crime fell by more than 40 percent between 2016 and 2018 as the police department used the city’s connected technology, while traffic accidents declined by approximately 45 percent. Traffic engineers have used predictive analytics to improve intersections, crossings and pedestrian safety.

Data gathered through the network is made available through the Coral Gables Smart City Hub, allowing businesses, residents, researchers and public agencies to access real-time and historical information from traffic, environmental, flood and weather sensors.

“We democratised access to that smart city data for the entire community,” Rodulfo says. “That includes real-time and historical data from thousands of sensors throughout the city.”

The digital twin brings together thousands of geospatial layers connected to systems covering asset and land management, parks, public safety, parking, traffic and the environment. Officials can use it for virtual inspections, predictive analysis and simulations involving flooding, natural disasters or changing traffic conditions.

Rodulfo says much of the infrastructure has been planned and engineered internally, reducing the city’s reliance on outsourcing. His central advice to other authorities is therefore to invest first in their employees.

“Build your human capital first,” he says. “Take the noise out and focus on mission and vision. Be very pragmatic to deliver quality-of-life services and improvements to your community.”

Main image: Francisco Blanco | Dreamstime.com

How cities are using data to analyse the impact of mega-events

Cities have long relied on forecasts to justify the cost and complexity of hosting major sporting events. Hotel occupancy, visitor surveys and tourism projections have traditionally underpinned claims of economic uplift.

But as cities prepare for the FIFA World Cup 2026, a shift is underway. City leaders are moving from estimates to evidence, using real-time data to understand not just how many people attend events, but where they go, what they spend, and how those patterns shape the wider urban economy.

The scale of the opportunity is significant. According to football’s governing body FIFA, the tournament is expected to generate US$80.1 billion in global economic output and add US$40.9 billion to GDP, as well as generating 824,000 full-time equivalent jobs. In the US alone–one of the three host countries–GDP impact is projected at US$17.2 billion, with US$3.4 billion in additional tax revenue.

For host cities, the question is no longer whether major events generate value. It is how that value is measured, distributed and sustained.

Traditional approaches to measuring event impact offer only a partial view. Surveys capture what visitors say they will spend, while hotel occupancy provides a narrow lens on activity concentrated in specific locations.

Payments data is emerging as a more nuanced measure of economic impact. Rather than relying on projections, cities can now observe how money moves through their economies during events.

“Cities can use payments data to plan for major events, support local businesses, and improve coordination, says Rajiv Garodia, Global Head of Visa Government Solutions which provides cities with anonymised and aggregated data. “This data can show how and where visitors are spending their money during an event, giving city administrators insight into for example, sales volumes, average transaction amounts, number of active cardholders in each area.”

That shift from reported behaviour to observed activity is significant. It provides city leaders with a clearer picture of how visitor spending differs from that of residents, and how demand fluctuates across sectors and locations.

Understanding the full economic footprint

Mega-events are often judged on headline figures, but the more complex challenge is understanding where economic benefits are realised.

Tourism linked to the World Cup is expected to generate approximately US$7.5 billion in expenditure, with activity concentrated in hospitality, retail and transport. Accommodation and food services are projected to benefit most, followed by real estate and wholesale and retail sectors.

Payments data allows cities to track how this activity is distributed.

Rajiv Garodia, Global Head of Visa Government Solutions

“This macro-level view can help cities determine whether spending is concentrated in a particular area, how visitor spending differs from resident spending, or how it affects different sectors like accommodation, transport, or retail,” Garodia explains.

For city leaders, this insight is critical as the economic case for hosting events increasingly depends on demonstrating benefits beyond stadium districts and central business areas.

It also enables more targeted interventions. Cities can identify which sectors are experiencing the greatest uplift, where smaller businesses are benefiting, and where support may be needed to manage demand.

“Cities can analyse payments data in real-time,” adds Garodia. “Administrators don’t have to wait weeks for survey results or footfall reports to get a picture of what’s happening on the ground.”

This immediacy is particularly important during large-scale events, where demand can shift rapidly across neighbourhoods. Payments activity can also serve as a proxy for mobility management, providing insight into how people navigate the city and assisting transport managers to identify congestion hotspots, manage crowd flows and adjust services in near real time.

“Where people spend money is a reliable indicator of where they are, meaning spending data can be an effective tool for managing how visitors move around a city,” he adds.

Philadelphia’s citywide approach

For Philadelphia, one of the World Cup host cities, preparations are focused on coordinating activity across the entire urban system.

“Preparing Philadelphia for an event of this scale requires us to operate as one coordinated city across many neighbourhoods, while never losing sight of our core responsibility to residents,” says Melissa Scott, CIO, City of Philadelphia. “We are simultaneously ensuring public safety and neighbourhood services meet increased demand, while maintaining the reliability residents expect day to day.”

To assist with this mission, the city has built an integrated platform supported by real-time data that will provide Scott and her team with a citywide operational picture allowing them to respond quickly and effectively.

This model brings together multiple layers of infrastructure, enabling the city to respond dynamically to changing conditions and deploy resources where they are needed most.

Melissa Scott, CIO, City of Philadelphia

“The 2026 Access Philly mobile application will extend visibility and engagement beyond the city centre, driving traffic to local businesses and neighbourhood commercial corridors to support citywide economic development,” Scott says.

The app includes accessibility filtering, bike-rental locations, push notifications for safety updates, family-friendly location sorting and 911 text integration. The application is designed to address a long-standing issue in event management: fragmentation of data and information.

“Historically, event information has been fragmented across multiple platforms, making it difficult for residents and visitors to access reliable, real-time updates,” she explains. “The app changes that–serving as a single, trusted digital front door that brings the entire city experience into one seamless, intuitive platform.”

A central focus for Philadelphia is ensuring that the economic benefits of the World Cup reach neighbourhoods across the city. Along with the development of the application, the city has upgraded digital infrastructure in areas such as Lemon Hill with the addition of cameras and the installation of fibre bringing permanent neighbourhood improvements that will outlast the World Cup.

By integrating event discovery, navigation and local business information, the mobile app aims to distribute visitor activity more evenly, supporting economic development beyond traditional hotspots.

From a national perspective, the World Cup is expected to drive a significant increase in tourism and a disproportionately large economic impact.

“FIFA estimates more than 1 million international visitors across the whole event,” says a US Travel Association spokesperson. “International visitors spend US$4,000 per trip. [That is] eight times more than domestic visitors and will likely spend more at the World Cup.”

This influx of spending supports jobs, local businesses and public finances with the increased tax dollars supporting local communities.

At the same time, the event presents a longer-term opportunity to strengthen the country’s tourism profile.

“The World Cup is an advertisement with the power to welcome the world to the US for decades to come,” said the US Travel Association spokesperson. “It’s also a very important opportunity to work our muscles and prepare for future major events like the 2028 Olympics and create a more seamless travel process for international visitors.”

While immediate economic gains are important, cities are increasingly focused on long-term outcomes.

One of the challenges is determining whether events create sustained economic growth or simply temporary rises in activity. Payments data provides a consistent way to track these trends over time.

“Cities can track spending trends before, during and after an event to monitor whether visitor expenditure stays elevated once the event concludes,” Visa’s Garodia explains.

Image: Jillian Cain | Dreamstime.com

This allows cities to assess how visitor profiles evolve, which sectors maintain growth and how activity shifts geographically.

“They can also benchmark those outcomes against comparable events in other cities or countries, providing real context for evaluating whether an event delivered lasting value or simply a short-term spike,” he says.

For Philadelphia, preparations for 2026 are being treated as a long-term transformation rather than a one-off effort.

“We are taking a proactive, system-level approach to resilience,” Scott says, pointing to cross-agency simulations, cybersecurity testing and infrastructure upgrades.

These efforts are designed to ensure the city can handle peak demand while strengthening everyday operations. The investments extend across technology, public safety and operational coordination, creating a foundation for future events and broader city services.

“We are also using other large-scale events as opportunities to pilot and refine our strategies in real-world conditions,” she adds.

The FIFA World Cup 2026 is set to deliver a major economic boost to host cities. But its significance lies equally in how it is reshaping the tools cities use to understand and manage that impact. With access to real-time data and the use of integrated operational management systems, cities are gaining a clearer picture of how events affect neighbourhoods, businesses and infrastructure.

For Philadelphia, that shift is already embedded in its approach.

“Philadelphia’s preparation for 2026 is not just about event readiness–it is a long-term investment in infrastructure, operations, and service delivery that will continue to benefit residents well beyond the events themselves,” Scott says.

Main image: Rob Atherton | Dreamstime.com

Denver expands CIO role to include AI

Denver has become one of the first US cities to formally embed artificial intelligence into its top technology leadership, with Suma Nallapati’s role expanded from Chief Information Officer to Chief AI and Information Officer.

The new title reflects the city’s ambition to be seen as the nation’s most forward-thinking AI city and to ensure that technology is deployed in ways that are equitable, secure, and centred on residents.

“Implementing AI across city government inherently presents a few risks–bias and equity, transparency and accountability, and security and data protection,” Nallapati (pictured) told Cities Today. “My strategic approach aims to mitigate these risks by diving in with eyes wide open.”

Nallapati pointed to the city’s AI Request for Proposals as a major milestone. The initiative is designed to create a pool of trusted vendors capable of delivering secure, scalable, and innovative solutions tailored to Denver’s needs.

Following a strong response, the city is now reviewing submissions against criteria such as technical strength, compliance with security standards, scalability, cost, and innovation potential. Each vendor must also complete a detailed risk assessment, which is scrutinised by Denver’s security and privacy teams.

The city’s most visible deployment so far is Sunny, a multilingual chatbot supporting residents via web, text, and WhatsApp. Between January 2024 and September 2025, Sunny engaged with more than 102,000 residents, answered nearly 100,000 questions, achieved a 90 percent satisfaction score, and absorbed 30 percent of daily 311 interactions.

“I believe AI’s success is ultimately defined by how much better it makes life for our teams and the people we serve,” Nallapati said. “With tools like Sunny, we’re tracking the number of residents engaged, our customer satisfaction score, the percentage of daily interactions that are being absorbed by Sunny that would have historically been routed through our 311 call centre, and more. And, since Sunny can recognise 72 different languages, we’re also ensuring the service is accessible and equitable for every Denverite.”

Her wider strategy focuses on transparency and collaboration with an approach to AI that is grounded in active engagement and collaboration.

“We are not just planning transparency; we are practicing it,” she said. “Last year, we successfully launched workshops to boost AI literacy among our city agency, who also contribute their expertise to policy review through our Information Governance Committee.”

Nallapati said Denver is drawing on national best practice by working with universities and foundations, including participation in the Bloomberg City Data Alliance, which is helping shape ethical guidelines and resident data initiatives. At the same time, the city is expanding its existing feedback systems so that residents can directly raise questions about AI, making public input a formal part of how new tools are deployed.

Collaboration with vendors will continue but without ceding control.

“We absolutely need the expertise of partners, but Denver will maintain control and accountability,” Nallapati said.

The city will retain 100 percent ownership of its data and will audit the algorithms, and the city’s in-house team will ensure vendor systems meet standards for ethics, transparency, explainability, data protection, and security.

Nallapati added that Denver aims to set the national pace by embedding AI across every layer of government, from data governance and policy to frontline services.

“Our mission is to seamlessly weave AI into the resident experience,” she said. “Our ultimate goal is to become the blueprint for AI-enabled cities where technology actively enhances equity and access.”

Other US cities and states that have already added, or plan to add, significant AI roles to their workforce include Louisville, New York State, Montana and New Jersey.

Image: City and County of Denver